Insights

Fresh ideas and analysis to support your customer experience strategy.

The latest

Beyond email: How CCM-CRM integration enables true omnichannel engagement

Henrik Allert

Insights • 2 min

Client Spotlight: AMF’s Digitalization Journey with Metaforce

Metaforce

Insights • 2 min

Hyperautomation in customer communications: What it means for your business

Henrik Allert

Insights • 2 min

Why legacy customer communication systems are putting your business at risk

Berit Petters

Insights • 2 min

The accessibility imperative: Making customer communications inclusive for all

Johan Junge

Insights • 2 min

Cloud CCM: Why on-premise systems are holding your business back

Maria Stridh Salomon

Insights • 1 min

Why off-the-shelf platforms are your best bet for secure customer communications

Metaforce

• 1 min

The shift from customer communication to customer interaction

Johan Junge

• 2 min

The power of CRM and CCM/IXM integrations

Metaforce

• 0 min

Exploring the Future of Customer Communication with Jenny Dennemark

Metaforce

Insights • 0 min

How Metaforce is transforming customer communications - A year in review

Johan Junge

• 1 min

Managing hybrid communication channels: Bridging the gap between print and digit...

Maria Stridh Salomon

• 3 min

Seeing the opportunity in communication platform transformation

Carina Waldenström

• 3 min

The European Accessibility Act: A game-changer for customer communication in fin...

Henrik Allert

Insights • 3 min