The CCM platform for everyone

Turn your data
into meaningful
customer dialogs

Centerpoint is the customer communication management (CCM) platform that puts you in control of all your customer communication, from print and PDF to interactive digital dialogs.

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Connect Centerpoint to your business systems to:

  • Go faster

    Get a structured process for automating production, distribution, and archiving for high-volume print and digital communication.

  • Power up employees

    Empower your business teams to make controlled content changes with object-orientated and reusable templates without burdening IT.

  • Defend compliance

    Lock all legal information and make sure only approved content can be used based on rules you set to prevent costly mistakes.

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Actually, there're way better ways to manage your customer communication

Producing customer communication like letters in Word or exchanging static PDFs is error‑prone, adds unnecessary complexity, and is expensive. And it's an outdated way.

Customers expect personalized, relevant communications in real‑time in the channel of their choice. Integrate Centerpoint with your existing IT infrastructure and use your data to improve the customer experience.

The cloud-based customer communication management platform with all the extras

Centerpoint makes creating, distributing, automating, presenting, signing, and archiving documents and interactive digital dialogs easy. In one platform, unified, and on-brand. All with your data.

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Great power. Great flexibility

Centerpoint makes it easy for your document developers to create communication templates in a low to no-code object-oriented way. And in more ways than one. Bring it all together in Centerpoint and significantly reduce your document design lead time.

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Conversational. Interactions.

Add richness to the customer experience. Turn your data into interactive customer dialogs, like HTML forms, documents, and messages. Have one or several parties engage with them — use them on your website or online portals — or send them to customers via text or email from your business systems like CRM.

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Time is money. Save on both.

Empower every department to get things done quickly. With data-driven templates, you put all co-workers in control of communication while smart features protect your brand, help you avoid compliance risks, and eliminate document errors.

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Security in check

Since 2003, large insurance companies, banks, government agencies, and membership organizations have trusted us for their business-critical communication. Metaforce is ISO 27001 and 27018 certified.

And we take stability, reliability, and security very seriously.

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Increase the value
of your data

Use our REST APIs to connect a mixed bag of diverse software applications to the Centerpoint platform. Bring it all together to enable richer collaboration between departments and
just get more done.

Smooth interactive
customer dialogs

Centerpoint makes things easy with less configuration and more getting stuff done. Check the product page to see everything you can do with Centerpoint.

  • Pre-populate and collect data

  • Create page-oriented templates

  • Make edits directly from your business systems

  • Build workflows for multiple recipients and signatories

  • Distribute to My Pages in your portals (or digital mailboxes)

  • Notify via SMS or email straight from your CRM or core system

  • Send and collect legally binding eSignatures

Here's what Magnus at Skandia has to say

With our rich portfolio of products and ever-changing regulatory environment, the ability to develop and quickly change and adapt thousands of different customer documents and messages is business-critical. And so is the ability to use our data to automate the production, distribution, and archiving.

avatar-magnus-forsman-product-owner-communication-skandia

Magnus Forsman

Product Owner Communication at Skandia

Partner up with Metaforce
to improve your customer dialog

When you're ready, we're available to guide, help, and talk about how you can communicate more simply with your customers using Centerpoint.

Get started