THE INSURANCE COMPANY - IN YOUR POCKET
For insurance companies digitalization offers a range of opportunities for creating faster, safer, more cost-effective and interactive dialogue with customers. With a smartphone, your customer has their insurance company in their pocket 24/7. With the Metaforce communication hub you can seize all the opportunities of digitization, turning your documents into effective client meetings and enhancing the customer experience. This makes it easier to keep and develop existing customers, and attract new ones.
PROFITABLE LETTER PROCESSING
In many insurance companies, office staff and customer services still use a huge range of different Word templates to produce letters, letters that are then printed and put into envelopes manually. Done this way printing and enveloping can swallow up years of a company’s time. Add in the cost of printing, paper and postage, and it’s easy to see just how high the cost per letter is.
With MetaWrite it is easy to create consistent, easy-to-use processes that let all employees create all sorts of documents – step-by-step – without having to use Word templates. Because all letters can be saved and archived electronically it’s also easy to create smart offers and other processes - where the recipient gets an email or SMS, and can log in and sign the document digitally.
“We have ‘Metaforced’ all our document processes, reducing our time to market for document-based communication by nearly 80 percent.” ”
OLD SYSTEMS? NOT A PROBLEM!
Many insurance companies already have a range of old but crucial IT operating systems installed to create letters and paper documents. So it can be time-consuming for IT departments to implement new communication processes, leading to higher IT costs and losses due to longer sales cycles, missed opportunities, lower CLV and so on.
With Metaforce the old systems are an asset, not a problem. Because all the document templates are gathered centrally in the Metaforce communication hub no changes are necessary to your existing IT systems. Your staff can focus on talking to customers, instead of waiting round for your IT department. And your IT department can spend its time on other, more valuable jobs.
EFFICIENT ORGANIZATION SAVES TIME
When it comes to handling insurance documents almost every department is involved – product management, sales, legal, IT, accounting, marketing, customer service and others. A huge number of documents need to be created, developed and managed; contracts, tenders, claims, invoices, reports, product descriptions and more. Handling insurance documents requires efficient teamwork!
The Metaforce communication hub gives every part of your business the tools it needs to work quickly, efficiently and securely on all sorts of documents. Many of our customers say they work 70–80 per cent faster when having to make changes to documents - due to, for example, regulatory requirements. Metaforce helps you set up a single, solid centre of competence for your written communication.