Here we publish a selection of the questions received to our support and we want to share them all with you. This FAQ will be updated as questions come in. To make subjects easier to find, we have divided the questions under headings.


Create a new document

Before beginning the creation of your document, you need to analyze the content of the document to identify common components to be used as sub documents and reused in further documents. That kind of developing is what we truly can call an Object Oriented document. All texts are saved as resources and can easily be added or deleted from your current document structure. Just the way you want it. In the Document view, you see the document overview.

1. Open MetaTool.
2. Right click on the view Document window.
3. Select New document...
4. Fill in Document identity and the Document text. These are the id, specific for this document, which cannot be changed when the document has been saved, and the descriptive text to the Document identity.

Fill in the form and click Ok. Now your document is shown in the "Document window".

Back to top

Add style templates

Before beginning to add style templates it is a must to consider a structured approach. If the company has a graphic guideline, much of the work is facilitated. Use the guideline to make a basic template with styles such as Header1, Header2, Normal, Bold, Italic and other.
Whatever style templates you decide to create, you have the following procedure to add a new style template. In MetaTool you select Edit/Style templates... In the dialog that shows select Add.
If you want to put the Style in a special folder, name it at the Folder row.
Select Change to change type, format and size.

Under Sample/Paragraph, select Change... It is very often important to fill in all these rows carefully. If a style format has been selected earlier in your document, the next text will inherit the same style and sometimes it can create a unexpected result.
When you are done, click OK, twice

Back to top

Add texts

To add a new text item in MetaTool, select Edit/Texts... Select Add. In the Read more in the MetaTool Manual.

Back to top

Search a text

Select Edit/Texts... A dialog box will show. The dialog has an option to full text search in the bottom left corner. All texts are stored in order to easily find the required text. Please be aware of that the search is upper/lower case sensitive. You can also mark a text and click Show relations... to see where and in which documents the text appears.

Back to top

Import forms

You can import forms to MetaTool. You might have a form as a Pdf that you want to import and the easiest way to do this is by using our tool Pdf2Xml.

Back to top

Column definitions

Use column definitions to make great looking tables in you documents. See chapter 18.1 Column definitions in the MetaTool Manual.

Back to top

Row scripts

There are three different scripts to select between on a text object row in your Current document view. You select either or by right clicking a text object. These are:

Set row selectable (1): The text object will be selectable when printed. There you will have the option to choose if the object is to be included or not. The object is not selected. See chapter Print document. The number in parenthesis is used in row script, see chapter Scripts. (For MetaWrite/Online process Only).

Set row preselected (2): The text object will be selectable when printed. There you will have the option to choose if the object is to be included or not. The object is selected. See chapter Print document. The number in parenthesis is used in row script, see chapter Scripts. (For MetaWrite/Online Process Only).

Set row mandatory (3): The text object will be mandatory when printed. See chapter Print document. The number in parenthesis is used in row script, see chapter Scripts.

Back to top

MetaEngine in registry

You can install multipel engines on your computer. Unregistering of the engine is no longer automatic when uninstalling new Interact version. If you choose (we do not recommend) to unregister manually in the registry, you can no longer uninstall Interact via Control Panel / Remove Programs. When you install a later version of Interact and choose to register the new engine, it overwrites the existing one in the registry.

Back to top

Use a debugger

You can connect and use the a Debugger tool with MetaTool. Depending on your debugger of choice, or on your preferred workflow, you can attach the MetaTool process to your debugger or rely on the operative system to recognize your installed debugger (if any recognizable) and prompt you to choose a debugger to execute when the breakpoint is hit.

Read more in Chapter 34 in the MetaTool Manual.

Back to top

Multiple installations

It is possible to install a plurality of MetaTool versions on the same pc. To start working in a later version, all your logic files needs to be opened and converted to the new version. There is a pop up dialog showing you when to convert a file.

Back to top

What is UniCode?

If you are interested in learning more about UniCode(new from Metaforce Interact version 9), please read the MetaTool Manual page 12.

Back to top

Create Base project

When working in Solutions you can inherit all necessary objects like forms, templates, scripts, and so on from a Base project where the styles for header, forms, tables and so on are already set. Each project can inherit from another project. By doing so it gets read only access to all of the base projects resources. The user has also the possibility via the Copy/Disinherit function to seek different document parts from projects that the user has access to. Multiple projects can use the same Base project. Read more in the MetaSolution Manual page 4.

Back to top

Roles and access

To enable multiple users to work in the same project at the same time, it is good to set the authority for each role.
Read the MetaSolutions manual for more information about Structure of access authority on page 5 and Chapter 9 and 10.

Back to top

Import a logic file

If you are not familiar of how to create projects in MetaSolutions and how to import logic files, please go to the MetaSolution Manual Chapter 8 on page 10.

Back to top

What is MetaWrite?

MetaWrite in an application to be used interactively, when data from the host system needs to be complemented or when the message/document in whole or in part, has to be formulated in a context not understandable by computer logic, but rather needs the "human touch". Read more in the MetaWrite Manual or watch the video on the Customer Space homepage.

Back to top

Process lists

MetaWrite is based on templates designed in MetaTool. Any template to be used by MetaWrite is coupled to a process description, designed in MetaTool as well. This process basically describes how the end user of the system can complement missing data. The process can be defined to result in a completely or partially editable Word document or in a PDF. To add or change a process list you select Edit/Process List in the MetaTool. Read more in the MetaWrite Manual.

Back to top

Text selection

Depending on how a text will be used in a letter, it can be set as mandatory, selectable or preselected. Read more in the MetaTool documentation.

Back to top

Using Textboxes

Checkboxes makes it easy to place texts in an exact place on a document. It´s also possible to use background colors of a textbox as well as turn texts around. For letters that will be created in a letter process, MetaWrite, it is not possible to use checkboxes. These will not act correctly.

Back to top

Invisible texts

_If your texts doesn´t show please check that its style has been set correctly. Perhaps its color is white on a white background?

Back to top

Insert points

There are a several Insert points to be used in letter processes created in MetaWrite. Please check the MetaWrite documentation to learn more about when, why and how to use them.

Back to top

Opens in read mode

MetaWrite opens Word in read mode instead of print mode. Open Word and select File/Options. There is a box with the text "Open email attachments and other uneditable files in reading view". It should be checked.

Back to top

App don´t start

File/Options and Word Plugin. You need to check the Word plugin which is necessary to run MetaWrite.

Back to top

No images shows

MetaWrite does not show images but only empty rectangles. If images are not displayed in MetaWrite / a Word document, it is likely that you have checked "Show Picture Holder" or "Show Document Content." Change this under File / File, Options / Properties/ Advanced.

Back to top

Can I use tab?

Yes, use F11 to jump between controls in MetaWrite. Ctrl+F11 takes you backwards.

Back to top

Chrome or IE?

MetaWrite is to be used with Internet Explorer. Though, we have users that use Chrome for MetaWrite as well, and that seems works too. It is not fully tested though.

Back to top

Why convert data?

MetaConvert is a Windows based application used to create data templates that converts a data file in flat file/record format to a structure in XML format. MetaConvert supports creating an input data file in XML format from a flat file, where the fields are either character separated or fix positioned. You have the option to name fields and state the structure of your XML file.

Back to top

Convertion template

When starting MetaConvert a dialogue box is show, from which you have the option to create a new conversion template or change an existing one. On page 3 in the MetaConvert Manual you can read about and see how to fill in a convertion template.

Back to top

Print shop can´t read file

In the batch parameters, you need to click in "Include fonts" and "Include codepages" to work with the print provider. If you read the manual called "MetaForce - MetaBatch, MetaCommand, MetaService, MetaConcat Manual.pdf", you will find more information on page 8.

Back to top


We are here to help with all kinds of questions! If you want to ask a question that is not answered here, please send an email to

Questions of a general nature can be published here to help others, of course, without specifying the questionnaire.